cravesphere Terms of Service

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Welcome to cravesphere. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the cravesphere website, mobile platform, product catalog, and customer service channels. By using our platform or completing a purchase, you confirm that you accept and will abide by these Terms.

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1. Acceptance of Terms

When you access or use any service offered by cravesphere, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting false orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling cravesphere products for commercial gain without our express written consent.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error is identified, cravesphere may correct the mistake and amend or cancel any affected orders prior to dispatch, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS technology and handled through PCI-DSS compliant payment gateways. The full payment amount must be settled before your order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on cravesphere's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to cravesphere and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, cravesphere will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to cravesphere's support team for informal resolution.

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9. Changes to These Terms

cravesphere may update or modify these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravesphere
• Customer Support Email: [email protected]
• Customer Support Phone: 18088540209
• Physical Business Address: PO Box 2305, Kamuela, HI 96743-2305, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST